Refund policy

Return Procedure

If you wish to return a product, please submit a return request via email to our customer service team: aquabayas@gmail.com.

Return Eligibility Criteria

For your return to be approved, the following conditions must be met:

Items must be returned in their original packaging and in perfect condition.

The products must be new, unworn, unwashed, and free of stains or defects.

The request must be made within 14 days of receiving the order.

Any return that does not meet all these conditions will be refused. The item may be returned to you at your expense or destroyed if it is unsellable.

Fees and Processing Times

Return shipping costs are the customer’s responsibility, based on the shipping method they choose.

The refund will be issued after the product has been inspected. The bank processing time is approximately 5 to 8 days after approval.

Once your package is received, processing the return may take 7 to 14 days.

Exchanges

We do not offer exchanges. Only refunds are available.

Customer Service

For any questions or return requests, contact Customer Service by email: aquabayas@gmail.com